Directory of Offices & Services O Opportunity Programs, Office of (HEOP) See Intercultural Support & Opportunity Programs (HEOP) Organizational Change Management...............229-5400 72 5th Ave/7th Fl. Mark Lipton, Chair....................229-5400 x1611 Suzanne Bostwick, Program Manager.....229-5400 x1601 Karen Merson, Instructor............229-5400 x1616 Susan Cane, Faculty..............229-5400 x1518