Help Contacts

Primary Support Contacts

University Help Desk

General support for faculty, students & staff (by appointment) related to MyNewSchool, NetID, Email, Wireless, Google Apps, Mobile, Office Computing, and Office Printing.

• Hours – 8:30 a.m. - 5:30 p.m. (Monday - Friday)
• Phone – 212.229.5300 x2828
• email – helpdesk@newschool.edu

Academic Technology

Support services related to Printing in Labs & Classrooms, MyNewSchool, NetID, Email, Wireless Login, Google Apps, Mobile, Equipment Center, and Technology Labs.

• Hours – See Lab Hours Calendar for dates and holidays
• Phone – 212.229.5300 x4571
• email – at@newschool.edu  

Dispatch

Report urgent, in-class technical problems to Dispatch for support.

• Phone – 212.229.5300 x4538 
• email – at@newschool.edu 

Additional Support Contacts

Telephones

Report service problems and request new services or changes to existing services.

• Repair Order Request Form  
• Service Order Request Form

Enterprise Applications

To get a Banner User Id (all Banner Modules), fill out the Banner User Request form completely.

• email - bannerhelp@newschool.edu  
• Fax -   212.647.8211

Media Services

Schedule training on AV classroom use, AV delivery, or request event support.

• Phone – 212.229.5300 x2310
• email – avdept@newschool.edu